WHAT IS WORKPLACE INCIVILITY AND WHY DOES IT HAPPEN?

Abstract

Workplace incivility refers to rude or disrespectful behaviour that occurs within a work setting. It can take many different forms, including things like belittling comments, gossiping, passive-aggressive behaviour, and excluding individuals from group activities. In extreme cases, it may even involve behaviours that are discriminatory, harassing, or abusive.

Even though workplace incivility is a pervasive issue in many organizations, it can be difficult to define or quantify. Some people may view certain behaviours as harmless teasing, while others may see the same actions as overtly hostile. However, research has shown that even seemingly minor acts of incivility can have a significant impact on individuals and organizations.

One of the biggest concerns with workplace incivility is its impact on employee well-being. When individuals are exposed to rude or hostile behaviour from their co-workers or superiors, they may experience negative emotions like anger, anxiety, or depression. This, in turn, can lead to reduced job satisfaction, increased stress, and even physical health problems like hypertension.

In addition to its effects on employee well-being, workplace incivility can also have significant implications for organizational outcomes. For example, it can lower employee motivation and productivity, reduce cooperation and collaboration, and lead to increased absenteeism and turnover. It can also damage the reputation of the organization and undermine its ability to attract and retain talented employees.

There are many factors that can contribute to workplace incivility. In some cases, it may be a result of individual personality traits or interpersonal conflicts between co-workers. In other cases, it may stem from broader organizational issues like poor leadership, lack of communication, or inadequate resources. Whatever the root causes, it is important for organizations to take proactive steps to address and prevent workplace incivility.

Overall, workplace incivility is a complex and multifaceted issue that can have far-reaching consequences for both individuals and organizations. By taking proactive steps to prevent and address incivility, organizations can create a more positive and productive work environment for everyone involved.